Shipping Policy
Last Updated: September 23, 2026
At Celovaire, we work to provide reliable and convenient shipping services for our customers. Please review the information below regarding order processing, delivery, tracking, shipping rates, and international shipments.
When can I expect to receive my shipment?
All orders are generally processed and shipped within 5 business days after the order is placed.
After your order has been shipped, delivery generally takes approximately 10–20 business days, depending on your destination, product availability, carrier operations, customs processing, and other logistical factors.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to customs clearance or inspection, severe weather, transportation disruptions, carrier delays, holidays, high shipping volumes, or other circumstances outside our reasonable control.
Once your order has been shipped, you will receive a shipping confirmation containing available tracking information.
How can I track my order?
Once your order has been shipped, a tracking number will be provided in your Shipping Confirmation email.
You can use the tracking number to follow the progress of your shipment through the applicable carrier's tracking service or the tracking information provided with your order.
Please allow some time after receiving your shipping confirmation for tracking information to become active, as carriers may require additional time to scan and update newly shipped packages.
If you experience difficulty tracking your shipment, please contact us at:
Email: service@Celovaire.com
Phone: +1 973-865-8424
What are your shipping rates?
Celovaire offers a fixed shipping rate of $3.99 to supported destinations, including:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates (UAE), Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
Which countries do you ship to?
Celovaire currently ships to:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates (UAE), Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Shipping availability may vary depending on product availability, destination, carrier coverage, customs restrictions, or other logistical circumstances.
If we are unable to ship your order to the destination you provided, we will contact you as soon as reasonably possible and provide an appropriate solution.
For questions regarding shipping availability, please contact:
How can I change my shipping address?
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Address changes should be requested on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
Please contact:
Email: service@Celovaire.com
Phone: +1 973-865-8424
We cannot guarantee that a shipping address can be changed once an order has entered processing, fulfillment, or shipment.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Can I deliver to another address other than my card billing address?
Yes.
Your shipping address may be different from your billing address.
Please make sure the shipping information entered during checkout is complete and accurate before submitting your order.
How is my order shipped?
Orders are processed during regular business days, excluding applicable holidays.
Orders placed on weekends or holidays will generally begin processing on the next available business day.
Once your order has been dispatched, available tracking information will be sent to the email address associated with your order.
Delivery times may vary depending on your destination and the carrier responsible for your shipment.
Taxes, Customs Duties, and Import Fees
International orders may be subject to applicable taxes, customs duties, import fees, value-added taxes (VAT), tariffs, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable taxes, customs duties, import charges, or similar government-imposed fees associated with their orders.
Customs requirements and charges vary by destination.
Celovaire does not control customs authorities or the amount of duties, taxes, or other charges that may be imposed.
Where are orders shipped from?
Depending on product availability and the customer's delivery location, Celovaire orders may be fulfilled from different manufacturing, warehouse, and fulfillment facilities.
Some products may be fulfilled from facilities located in the United States, while others may be shipped from our manufacturing or fulfillment partners in other countries or regions.
The fulfillment location used for an individual order may depend on inventory availability, product type, destination, and logistics efficiency.
Shipping from a particular fulfillment location does not change the estimated delivery timeframe provided for your order.
Delivery Delays
Although we make reasonable efforts to ensure orders arrive within the estimated delivery period, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Customs inspections or clearance delays;
- Carrier transportation delays;
- Severe weather or natural disasters;
- Public holidays;
- High-volume shopping periods;
- Incorrect or incomplete shipping information;
- Local delivery restrictions; or
- Other logistical disruptions.
If your shipment appears to be significantly delayed, please contact our Customer Support Team so we can review the available tracking information.
Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that the shipping address and contact information provided during checkout are accurate and complete.
If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if the package needs to be resent.
If you notice an error after placing your order, contact us as soon as possible at service@Celovaire.com.
Lost or Undelivered Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building reception or mailroom, and the applicable carrier.
If your package still cannot be located, contact us at service@Celovaire.com with your order number and tracking information.
We will review the available shipping information and assist you with the appropriate next steps.
Contact Us
If you have questions about your order, shipment, tracking information, or this Shipping Policy, please contact the Celovaire Customer Support Team.
Customer Service Email: service@Celovaire.com
Contact Phone Number: +1 973-865-8424
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)
Company Information
Store / Brand: Celovaire
Website: Celovaire.com
Operated By: Hangzhou Yaotian Technology Co., Ltd.
Email: service@Celovaire.com
Phone: +1 973-865-8424
Registered Business Address:
Room 344, 3rd Floor, Building 2, No. 368 Xiangwang Street, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China